How can we help?

To take care of it, visit parklinq.com/ticket where you can:

• Pay the amount due
• View visit details (vehicle images, date & time stamps, location info)

• Can I validate more than once? Yes. In most cases you can stack multiple validations or extend your free/discounted time.
• Can I validate after my visit ends? Validations must be applied while your parking visit is active, or within 30 minutes after it expires. Once 30 minutes have passed, validations cannot be applied retroactively.
• Do I need a PARKLINQ account to validate? No account is required. You can validate using a QR code or validation kiosk at participating businesses.

• Your visit isn’t eligible Validations are tied to the specific property where you parked. If you leave your car at one location but try to validate at a different property, the validation will not apply to your visit. This may result in a ticket or tow. Always validate at the business located on the same property where your vehicle is parked. For questions, ask the front desk or checkout staff, or contact us at info@parklinq.com or 808-517-5017.
• Visit already ended Validations must be applied while your parking session is active, or within 30 minutes after it expires. Beyond that, validations can’t be retroactively applied.
• Validation applied, balance still due If your validation only covers part of your visit (e.g., 1 free hour) and you stayed longer, the remaining time must be paid for. Example: if you park for 3 hours and validate 1 free hour, you’re still responsible for the 2 paid hours.
• Already validated elsewhere Some locations only allow one validation per visit. In these cases, multiple discounts can’t be stacked. The kiosk or QR code will let you know if only one validation is permitted.
• Poor cell signal Weak reception can interrupt the process. Try re-scanning in an area with better service, refresh the page, or ask the business to connect to their Wi-Fi.

• At a PARKLINQ location now? Scan the QR code on any “Paid Parking” or “Scan to Park” sign to instantly view current rates and, if available, monthly subscription pricing.
• Planning ahead? Open the PARKLINQ map, search your neighborhood, and tap a location on the map. You’ll see real-time parking rates for that site, plus monthly subscription options where offered.

• The fee is calculated as a percentage of your total charge, with a minimum of $0.50 or 10% (whichever is greater).
• The service fee is in addition to the parking rate itself.
• You’ll always see the full cost—including service fee and tax—BEFORE you pay.

Here’s how it works:

• Scan the QR code in the parking lot to start your visit.
• You’ll be asked if you’re a local resident or visiting from out-of-state.
• If you select resident, simply hold your driver’s license up to your phone camera to instantly verify residency and unlock local perks.

• Trusted platform: All payments are powered by Stripe, the global leader that processes over $1 trillion annually.
• Strict protections: We use industry-leading organizational, technical, and administrative safeguards to prevent unauthorized access, misuse, or disclosure. PARKLINQ never sells or shares your data.
• License verification: If you upload your driver’s license for local resident perks, the photo is used only once to confirm eligibility:
  • Sent via TLS-encrypted connections
  • Not stored in our system (we only keep your name and verification result)
  • Address checked against secure global databases using AES-256 encryption
• Alternative option: Instead of uploading a photo, you can manually enter your license information—verified through the same secure process.